[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":10},"actionData","errors","root",{"_128":-5,"_129":130,"_131":132,"_133":-7,"_134":135,"_136":137,"_138":-5,"_139":-5,"_140":141},"routes/_user+/consumer-corner+/_layout",{"_126":127},"routes/_user+/consumer-corner+/policies-and-documents",{"_11":12},"policies",[13,14,15,16,17,18,19,20,21,22],{"_23":119,"_25":120},{"_23":112,"_25":113},{"_23":105,"_25":106},{"_23":98,"_25":99},{"_23":86,"_25":87},{"_23":79,"_25":80},{"_23":72,"_25":73},{"_23":65,"_25":66},{"_23":55,"_25":56},{"_23":24,"_25":26},"SUB_TYPE","Complaint Redressal Process","CMS_SUB_TYPE_DATA",[27,28,29],{"_30":51,"_32":52,"_34":35,"_36":35,"_37":38,"_39":-5,"_40":53},{"_30":47,"_32":48,"_34":35,"_36":35,"_37":38,"_39":-5,"_40":49},{"_30":31,"_32":33,"_34":35,"_36":35,"_37":38,"_39":-5,"_40":41},"TITLE","Nodal officer","DESCRIPTION","

\r\n\tWe have also appointed a Nodal Officer for every State in which we have commenced operations of our Digital Addressable Cable TV network. In case you are not satisfied with the redressal of your complaint by our Complaint Centre, you may approach the Nodal Officer appointed for the State in which you are being provided our service. \r\n\tThe names, addresses and contact details of our Nodal Officers and the respective States which they represent are as stated here nodal-officer-subscribers. \r\n

","FILE_TYPE","","FILE_URL","SORT_ORDER","10","HEADER_IMG","CMS_SUB_TITLE_DATA",[42],{"_43":35,"_44":35,"_45":35,"_46":35},"SUB_TITLE","SUB_DESCRIPTION","SUB_FILE_TYPE","SUB_TYPE_URL","Web Based","

\r\n\tThrough Web Based Management System - The subscriber can visit our website www.gtpl.net, log into the portal from \"Login\" on the home page, select the option \"My Service Requests\" and fill in the required details with respect to any complaint. The Subscriber may also select the option “Basic Trouble Shooting” under the “Digital Cable TV” tab in the footer available on the home page for any query on the issues regarding Set Top Boxes. \r\n

",[50],{"_43":35,"_44":35,"_45":35,"_46":35},"Customer Care","

\r\n\ta) Through Customer Care Centre - We have set up centralized helpline numbers +91 9727633633 (Toll) & 1800-419-0419 (Toll Free) to assist you, should the need arise. This service is available round the clock. You shall be guided to and connected with the complaint centre in your service area through the Interactive Voice Response System (“IVRS”). Executives will be available to answer your queries in Hindi & English. Apart from this, we have decentralized service desks at all Unit/Branch Locations. \r\n

\r\n

\r\nEach complaint received by us will be assigned a Service Request no. and each complaint will be attended within 8 hours. However, complaints received during nighttime will be attended on the next day. \r\n

\r\n

\r\nProvided further that in case GTPL or our linked local cable operator, as the case may be, for any reason beyond its control, is not able to comply with the above-mentioned Quality of Service parameter, we shall communicate such reasons to the subscriber at the time of responding to his/her complaint. \r\n

\r\n

\r\nNinety percent of No Signal complaints will be attended within 24 hours of receipt of such complaint and at least ninety percent of all complaints, except the complaints relating to billing, shall be redressed within forty-eight hours. No such complaint shall remain unresolved beyond three days. \r\n

\r\n

\r\nAll complaints relating to billing shall be redressed within seven days of receipt of the complaint from the subscriber and refunds, if any, shall be made to such subscriber within thirty days of receipt of the complaint.\r\n

\r\n",[54],{"_43":35,"_44":35,"_45":35,"_46":35},"CAF - 08-09-2026",[57],{"_30":58,"_32":59,"_34":60,"_36":61,"_37":62,"_39":-5,"_40":63},"Customer Application Form (CAF)","Provisions for Relocation of connection","PDF","https://webapi.gtpl.net/WebSiteImages/InvestorRelation/Policies__Documents/CAF - 08-09-2026.pdf","9",[64],{"_43":35,"_44":35,"_45":35,"_46":35},"Manual Of Practice",[67],{"_30":65,"_32":24,"_34":60,"_36":68,"_37":69,"_39":-5,"_40":70},"https://webapi.gtpl.net/WebSiteImages/InvestorRelation/Policies__Documents/MOP 04092026.pdf","7",[71],{"_43":35,"_44":35,"_45":35,"_46":35},"Provision for Discontinuation",[74],{"_30":72,"_32":75,"_34":35,"_36":35,"_37":76,"_39":-5,"_40":77},"

PROVISIONS FOR TEMPORARY DISCONTINUATION OF SERVICES AND DETAILS OF
\r\nRESTORATION FEE AND REACTIVATION FEE, IF APPLICABLE

\r\n

GTPL may deactivate a particular channel/bouquet within 72 hours, on receiving such request\r\n from the Subscriber, provided such channel or bouquet is not within the lock – in period.
GTPL may deactivate a particular channel/bouquet due to non - availability of such channel \r\n /bouquet on its network (due to reasons other than natural calamities or technical failure), by \r\n giving 15 days prior notice to the scheduled change, provided such channel or bouquet is not \r\n within the lock – in period.
The Subscriber may request GTPL to temporarily suspend the cable services for a minimum\r\nperiod of 1 month. Such request should be made at least 15 days prior to the suspension. GTPL \r\nmay charge Rs 25 as Restoration Fee, if the services remain suspended for a period not \r\nexceeding 3 months.
If the Subscriber has taken the STB under the Rental Scheme, GTPL shall charge the rental\r\namount of STB during the period of temporary suspension.
GTPL may deactivate the services of the Subscriber in case the services remain suspended for\r\nmore than 3 months. The services shall be reactivated within 72 hours of receipt of request and\r\nGTPL may charge Rs 100 as Reactivation Fees for the same.

","6",[78],{"_43":35,"_44":35,"_45":35,"_46":35},"Provision For Relocation",[81],{"_30":79,"_32":82,"_34":35,"_36":35,"_37":83,"_39":-5,"_40":84},"

PROVISION FOR RELOCATION OF CONNECTION AND APPLICABLE CHARGES

\r\n

Subject to technical and operational feasibility, GTPL shall relocate the connection of a Subscriber \r\nwithin 7 days from the date of receipt of such request. For this purpose, GTPL may charge an \r\namount not exceeding Rs 700/- as relocation charges (where dismantling of outdoor equipment \r\nfrom old location to new location is involved) or an amount not exceeding Rs 350/- as relocation \r\ncharges (where dismantling of outdoor equipment from old location to new location is not \r\nrequired).

","5",[85],{"_43":35,"_44":35,"_45":35,"_46":35},"CPE schemes",[88,89],{"_30":94,"_32":95,"_34":35,"_36":35,"_37":83,"_39":-5,"_40":96},{"_30":90,"_32":91,"_34":35,"_36":35,"_37":83,"_39":-5,"_40":92},"Owned","\r\n\r\n\r\n\r\n\r\n\r\n\r\n

PRICE OF SET TOP BOX
Type of Set Top Box	Amount to be paid by Subscriber
SD Set Top Box	Rs. 1,500/-
HD Set Top Box	Rs. 2,000/-

\r\n

*Above rates are exclusive of taxes

\r\n

Guarantee/ Warranty Term: Warranty on all STBs is twelve (12) months.

\r\n

Maintenance provisions of CPE: No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period the STB will be repaired or replaced within 24 hours of receipt of the subscriber’s complaint. After the warranty period expires, GTPL shall offer the subscriber an Annual Maintenance Contract (“AMC”) on optional basis for Rs. 350/- excluding applicable taxes per annum. In case the subscriber chooses to not avail the said offer, the Company reserves the right to charge the subscriber for the repairs as per the rates to be announced by the Company from time to time.

\r\n

Price: The Company reserves the right to change the price of the STB from time to time.

\r\n

Ownership: Ownership of the STB under this scheme vests with subscriber.

\r\n

Installation and Activation: The Company would charge one time installation fee of Rs. 350 (exclusive of taxes) and one time activation fee of Rs. 100 (exclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs. 150/- (excluding applicable taxes, if any) per remote.

\r\n

Relocation: In case subscriber requests for relocation of his connection from one location to another, it shall be in accordance with Regulation 14 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

\r\n

Temporary Suspension: In case of temporary suspension of broadcasting services related to television on request from a subscriber, it shall be in accordance with Regulation 12 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

",[93],{"_43":35,"_44":35,"_45":35,"_46":35},"Rental","Set Top Box Scheme for Standard Definition STB\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Sr.No.	STB Plans Rental Scheme (for three years)	Security Deposit (Refundable after 3years) (in Rs.)	Amount payable per month (in Rs.)
1	Rental Scheme- I	400.00	55.00

\r\n
\r\nSet Top Box Scheme for High Definition STB\r\n
\r\n\r\n\r\n\r\n\r\n\r\n

Sr.No.	STB Plans Rental Scheme (for three years)	Security Deposit(Refundable after 3 years) (in Rs.)	Amount payable per month (in Rs.)
1	Rental Scheme- I	400.00	75.00

\r\n
\r\n\r\n

STB rented under this scheme shall be serviced in accordance with the relevant provisions as prescribed in applicable regulations issued by TRAI from time to time. It is to be noted that the ownership of the STB offered by GTPL under the rental scheme shall remain, at all times, with GTPL or its linked local cable operator, as the case maybe. After the expiry of three years from the date of installation and activation of STB, the interest free security deposit as mentioned above shall be refundable to the Subscriber without any deductions. Additionally, the full security deposit without any deduction shall be refunded to the Subscriber, if the STB is returned in good working condition, within a period of 3 years.

\r\n\r\n

Warranty: The STB purchased under this scheme has a warranty of 12 months, which is applicable from the date of purchase of the STB. No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period the STB will be repaired or replaced within 24 hours of receipt of the subscriber. After the warranty period expires, the Company shall offer the subscriber an Annual Maintenance Contract (“AMC”) on an optional basis for Rs. 350/- excluding applicable taxes per annum. In case the subscriber chooses to not avail the said offer, the Company reserves the right to charge the subscriber for the repairs as per the rates to be announced by the Company from time to time.

\r\n\r\n

Rental: The Rental under this scheme is to be paid for a period of 3 years. The Monthly rental to be paid is exclusive of Taxes. After three years of rental payment, no rent is payable by the subscriber. The STB shall become the property of the subscriber except the smart card/viewing card. However, till last rental is paid, the STB remains the property of the company.

\r\n\r\n

Installation and Activation: The Company would charge onetime installation Fee of Rs. 350 (exclusive of taxes) and onetime activation fee of Rs. 100 (exclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs. 150/- (excluding applicable taxes, if any) per remote.

\r\n\r\n

\r\n\r\n\r\n\r\n",[97],{"_43":35,"_44":35,"_45":35,"_46":35},"Distributor Retail Prices",[100],{"_30":98,"_32":35,"_34":60,"_36":101,"_37":102,"_39":-5,"_40":103},"https://webapi.gtpl.net/WebSiteImages/InvestorRelation/Policies__Documents/CONSUMER_DISTRIBUTOR_RETAIL_PRICES.pdf","4",[104],{"_43":35,"_44":35,"_45":35,"_46":35},"Network Capacity Fees",[107],{"_30":105,"_32":108,"_34":35,"_36":35,"_37":109,"_39":-5,"_40":110},"

DECLARATION OF NETWORK CAPACITY FEE

\r\n

The declaration of Network Capacity Fee (NCF) is without prejudice to the rights and contentions \r\nof GTPL Hathway Limited (“GTPL”) and subject to the final adjudication of Writ Petition (Civil) \r\n2879 of 2020; filed before the Hon’ble High Court of Kerala at Ernakulum).

\r\n

I. Network Capacity Fee (NCF):

\r\nThe Network Capacity Fee, per Set Top Box (“STB”) per month, payable by a subscriber for:\r\n

200 (Two Hundred) SD channels is Rs. 130/- (Rupees One Hundred Thirty Only) excluding\r\ntaxes,
201 (Two Hundred One) SD Channel and beyond is Rs.160/- (Rupees One Hundred Sixty\r\nOnly) excluding taxes.

\r\nIn accordance with the Regulations, 1 HD Channel is equivalent to 2 SD Channels.\r\n

II. NETWORK CAPACITY FEE FOR MULTI TV:

\r\nMulti TV Household is defined as a household having more than one TV connection or set top box \r\nin the name of one person.
\r\nThe Network Capacity Fee (NCF) for second and subsequent STB in a Multi TV Household is\r\n

Rs. 52/- (Rupees Fifty-Two only) per month (excluding taxes) for first 200 SD channels and
ii. Rs. 64/- (Rupees Sixty-Four only) per month (excluding taxes) for 201 SD channels and\r\n beyond.

\r\n

GTPL shall have the right to satisfy itself before treating any connection as a ‘multi TV household’\r\nand reserves the right to ask such subscribers to furnish relevant documents before offering any \r\ndiscount on NCF for multi-TV household.

","3",[111],{"_43":35,"_44":35,"_45":35,"_46":35},"Subscription Process",[114],{"_30":112,"_32":115,"_34":35,"_36":35,"_37":116,"_39":-5,"_40":117},"

Subscription process for subscribing channels on a-la-carte basis

\r\n

A Subscriber may choose any of the following to subscribe to any channel on A-la-carte basis:

\r\n1. Website - \r\nThe Subscriber may go to GTPL’s website www.gtpl.net and select “Consumer Corner” from homepage footer options to all a-la-carte channels \r\navailable location wise.

\r\n\r\n2. Customer care centre - \r\nThe Subscriber may make a request for subscription of any channel on A-la-carte basis through our centralized helpline no. \r\n1800-419-0419 (Toll Free). This service is available round the clock. The Subscriber shall be guided to and connected with the Customer Care Centre \r\nthrough the Interactive Voice Response System (“IVRS”). Executives will be available to record the request of the Subscriber in Hindi/English and \r\nthe local language of the State. Apart from this, we also have decentralized service desks at all Unit/Branch Locations.

\r\n\r\n3. Mobile app - \r\nThe Subscriber may go to GTPL’s app, which is available for download on Google Playstore and select the desired channel to be \r\nsubscribed by the Subscriber on a-la-carte basis.","2",[118],{"_43":35,"_44":35,"_45":35,"_46":35},"New service Process",[121],{"_30":119,"_32":122,"_34":35,"_36":35,"_37":123,"_39":-5,"_40":124},"

PROCEDURE FOR OBTAINING A NEW SERVICE CONNECTION AND TIMELINES

\r\n\r\nTo avail GTPL cable services, the Subscriber may:\r\n

Visit our website www.gtpl.net to browse the Digital Cable TV plans and raise request, or
Contact the GTPL Office nearest to you or your Local Cable Operator or
Download the Mobile App and request for a New Connection or
Call on our centralized helpline no. 1800-419-0419 (Toll Free)

\r\n\r\n

a. Once GTPL receives a request from a Subscriber for availing a new service connection through any of the above-mentioned mediums, \r\na GTPL representative shall visit the customer’s premises for further process, within 2 days of receipt of such request.

\r\n

b. In case it is not technically or operationally feasible for GTPL to provide the Subscriber with the connection, \r\nthe Subscriber shall be informed the same along with the reasons, within seven (7) days of the receipt of duly filled Customer Application Form by GTPL.

\r\n","1",[125],{"_43":35,"_44":35,"_45":35,"_46":35},"headerImage","https://webapi.gtpl.net/WebSiteImages/InvestorRelation/Policies__Documents/consumer_corner.jpg","user","locale","en","socialLinks",[226,227,228,229,230,231,232,233],"address","csrfToken","!X8ybkgTvx^HLpXHj*72sAA99dD4oZA*.hHfAwUT3sGfRMKxfqV1bw34_nTK3GLbuiMfZJywuqY0=","ENV",{"_209":210,"_211":212,"_213":-7,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":225},"flashMessage","trackEvent","featureFlags",{"_123":142,"_116":142,"_109":142,"_102":142,"_83":143,"_76":142,"_69":142,"_144":142,"_62":142,"_38":142,"_145":142,"_146":143,"_147":142,"_148":142,"_149":142,"_150":142,"_151":142,"_152":142,"_153":142,"_154":142,"_155":142,"_156":142,"_157":142,"_158":142,"_159":142,"_160":142,"_161":142,"_162":142,"_163":142,"_164":142,"_165":142,"_166":142,"_167":142,"_168":142,"_169":142,"_170":142,"_171":142,"_172":142,"_173":142,"_174":142,"_175":142,"_176":142,"_177":142,"_178":142,"_179":142,"_180":142,"_181":142,"_182":142,"_183":142,"_184":142,"_185":142,"_186":142,"_187":142,"_188":142,"_189":142,"_190":142,"_191":142,"_192":142,"_193":142,"_194":142,"_195":143,"_196":142,"_197":142,"_198":142,"_199":142,"_200":142,"_201":142,"_202":142,"_203":142,"_204":142,"_205":142,"_206":142,"_207":142,"_208":142},true,false,"8","11","12","13","14","15","16","17","18","19","20","21","22","23","24","25","26","27","28","29","30","31","32","80","81","82","83","84","85","86","87","88","89","90","91","92","93","94","95","96","97","98","99","100","101","102","104","111","112","113","114","115","116","117","119","120","121","122","123","124","125","126","127","128","131","MODE","production","ALLOW_INDEXING","true","SENTRY_DSN","GOOGLE_TAG_ID","G-L150RPXK5J","GOOGLE_TAG_MANAGER_ID","GTM-5JCLDVH","MICROSOFT_CLARITY_ID","n5ac8bjnma","CHATBOT_ID","x1660890747942","MOENGAGE_APP_ID","8HD8DQKH3EJTI69EC07EWSNJ","MOENGAGE_ENV","LIVE",{"_234":297,"_236":298,"_238":299,"_240":300,"_242":300,"_244":300,"_246":301,"_248":301,"_249":301,"_250":251,"_252":253,"_254":302,"_255":302,"_256":302},{"_234":291,"_236":292,"_238":293,"_240":294,"_242":295,"_244":295,"_246":296,"_248":296,"_249":296,"_250":251,"_252":253,"_254":294,"_255":-5,"_256":-5},{"_234":284,"_236":285,"_238":286,"_240":287,"_242":288,"_244":287,"_246":289,"_248":289,"_249":289,"_250":251,"_252":253,"_254":290,"_255":-5,"_256":-5},{"_234":277,"_236":278,"_238":279,"_240":280,"_242":281,"_244":280,"_246":282,"_248":282,"_249":282,"_250":251,"_252":253,"_254":283,"_255":-5,"_256":-5},{"_234":271,"_236":272,"_238":273,"_240":274,"_242":275,"_244":275,"_246":276,"_248":276,"_249":276,"_250":251,"_252":253,"_254":-5,"_255":-5,"_256":-5},{"_234":264,"_236":265,"_238":266,"_240":267,"_242":268,"_244":268,"_246":269,"_248":269,"_249":269,"_250":251,"_252":253,"_254":270,"_255":-5,"_256":-5},{"_234":257,"_236":258,"_238":259,"_240":260,"_242":261,"_244":261,"_246":262,"_248":262,"_249":262,"_250":251,"_252":253,"_254":263,"_255":-5,"_256":-5},{"_234":235,"_236":237,"_238":239,"_240":241,"_242":243,"_244":245,"_246":247,"_248":247,"_249":247,"_250":251,"_252":253,"_254":241,"_255":243,"_256":245},"TYPE","Call","SUBJECT","Call Now","DETAIL","Connect directly over call for your query and concerns.","WEB_URL","tel:+919727633633","ANDROID_URL","tel:${+919727633633}","IOS_URL","telprompt:${+919727633633}","ANDROID_ICON","https://webapi.gtpl.net/WebSiteImages/SVG/phone-call.svg","IOS_ICON","WEB_ICON","IS_WEB","Y","IS_APP","N","BB_URL","BB_ANDROID_URL","BB_IOS_URL","Youtube","Follow us on Youtube","Follow us on Youtube for more updates.","https://www.youtube.com/@GTPLHATHWAY","vnd.youtube://channel/@GTPLHATHWAY","https://webapi.gtpl.net/WebSiteImages/SVG/youtube.svg","https://www.youtube.com/@gtpl_tru_fiber","Linkedin","Follow us on LinkedIn","Stay connected by following us on LinkedIn.","https://in.linkedin.com/company/gtpl-hathway/","linkedin://user?screen_name=/gtpl-hathway/","https://webapi.gtpl.net/WebSiteImages/SVG/linkedin.svg","https://in.linkedin.com/company/gtpl-trufiber","Twitter","Follow us on Twitter","Follow us on Twitter to stay up to date.","https://x.com/GTPLHathwayLtd","twitter://user?screen_name=GTPLHathwayLtd","https://webapi.gtpl.net/WebSiteImages/SVG/twitter.svg","Instagram","Follow us on Instagram","Get the latest updates by following us on Instagram.","https://www.instagram.com/gtpl_entertain/","instagram://user?username=gtpl_entertain/","https://webapi.gtpl.net/WebSiteImages/SVG/instagram.svg","https://www.instagram.com/gtpl_trufiber/","Facebook","Follow us on Facebook","Follow us on Facebook for more updates.","https://www.facebook.com/GTPLHathwayLimited","fb://page/GTPLHathwayLimited","https://webapi.gtpl.net/WebSiteImages/SVG/facebook.svg","https://www.facebook.com/GtplTruFiber/","WhatsApp","Click to Chat","Chat with us over Whatsapp.
\r\n+91 82000 92000 ","https://wa.me/+918200092000?text=hi","whatsapp://send?text=''&phone=+918200092000","https://webapi.gtpl.net/WebSiteImages/SVG/whatsapp.svg","EMAIL","Connect Over Email","Please send us your query and concerns over email.","mailto:digitaltvsupport@gtpl.net","https://webapi.gtpl.net/WebSiteImages/SVG/email.svg","mailto:yoursupport@gtpl.net"]