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We are looking for an experienced and proactive NOC Lead to manage and monitor network operations, ensure maximum system uptime, and lead the Network Operations Center team. The candidate will be responsible for incident management, troubleshooting, escalation handling, and coordinating with internal teams and external vendors to maintain smooth network operations.

Key Responsibilities

¿¿ Network Monitoring & Operations

Monitor network infrastructure, servers, applications, and connectivity using monitoring tools
Ensure maximum uptime and availability of network services
Identify, troubleshoot, and resolve network issues within SLA timelines
Perform root cause analysis for recurring incidents

¿¿ Team Management

Lead and guide the NOC team during shifts and critical incidents
Allocate tasks and ensure timely resolution of tickets
Conduct team performance monitoring and knowledge sharing

¿¿ Incident & Escalation Management

Handle major incident escalations and coordinate with support teams
Ensure proper incident documentation and closure
Maintain escalation matrix and communication updates

¿¿ Coordination & Reporting

Coordinate with internal departments, ISPs, vendors, and field teams
Prepare daily/weekly/monthly operational reports
Track SLA compliance and operational KPIs

¿¿ Process Improvement

Suggest improvements in monitoring, alerting, and operational processes
Ensure adherence to SOPs and operational guidelines

Required Skills & Qualifications

Bachelor’s degree in IT, Computer Science, Electronics, or related field
15+ years of experience in NOC / Network Operations
Strong understanding of:
- Network infrastructure
- Routers, switches, firewalls
- TCP/IP, DNS, VPN, WAN/LAN
Experience with monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, etc.
Strong troubleshooting and analytical skills
Excellent communication and team handling abilities

Preferred Certifications

CCNA / CCNP
ITIL Foundation
Network Security certifications (preferred)

Key Competencies

¿ Incident Management
¿ Team Leadership
¿ Network Troubleshooting
¿ Vendor Coordination
¿ SLA Management
¿ Problem Solving

Working Conditions

24x7 shift environment (if applicable)
Ability to handle critical incidents under pressure

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\r\n+91 82000 92000 ","https://wa.me/+918200092000?text=hi","whatsapp://send?text=hi&phone=+918200092000","whatsapp://send?text=hi&phone=+918200092000\r\n ","https://webapi.gtpl.net/WebSiteImages/SVG/whatsapp.svg","EMAIL","Connect Over Email","Please send us your query and concerns over email.","mailto:digitaltvsupport@gtpl.net","https://webapi.gtpl.net/WebSiteImages/SVG/email.svg","mailto:yoursupport@gtpl.net"]

Career

Current Openings

Network Lead Posted on June 07, 2026 | 06:30 PMLocation: Ahmedabad