GTPL | Frequently Asked Questions

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Frequently Asked Questions

GTPL Hathway Limited (GTPL) is the largest Multi-System Operator and a leading Private Broadband Service provider in India. We aim to offer services that combine the best of entertainment and connectivity.

Frequently Asked Questions

How to find Account ID or user ID?

How to Change/Update my RMN?

I have forgotten the password for self-care platform, what do I do to Now?

How to check current plan details, or due dates for next renewal?

How to renew my existing plan?

How to download receipt/invoice for paid bills?

How to view the payment history?

What are the different ways to make payments?

What are the different plans available at GTPL?

I want to refer my friend for the broadband connection, what would be the benefit I would get?

I want to refer my friend for the new broadband connection, how I can do so?

What is FTTH?

What is FUP or Bandwidth Cap?

What is 100 Mbps?

Will I get 100 Mbps?

If there are no technical glitches with connectivity, what could be the possible reasons for experiencing slow speed?

Will I get the speed according to my plan through Wi-Fi?

The internet speed on Wi-Fi is extremely slow. How do I improve the speed?

How do I buy a new broadband connection?

How can I raise a shifting request?