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Frequently Asked Questions
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How to find Account ID or user ID?
How to Change/Update my RMN?
I have forgotten the password for self-care platform, what do I do to Now?
How to check current plan details, or due dates for next renewal?
How to renew my existing plan?
How to download receipt/invoice for paid bills?
How to view the payment history?
What are the different ways to make payments?
What are the different plans available at GTPL?
I want to refer my friend for the broadband connection, what would be the benefit I would get?
I want to refer my friend for the new broadband connection, how I can do so?
What is FTTH?
What is FUP or Bandwidth Cap?
What is 100 Mbps?
Will I get 100 Mbps?
If there are no technical glitches with connectivity, what could be the possible reasons for experiencing slow speed?
Will I get the speed according to my plan through Wi-Fi?
The internet speed on Wi-Fi is extremely slow. How do I improve the speed?
How do I buy a new broadband connection?
How can I raise a shifting request?
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