[{"_1":2,"_276":-5,"_277":-5},"loaderData",{"_3":4,"_103":104},"root",{"_5":-5,"_6":7,"_8":9,"_79":-7,"_80":81,"_82":83,"_101":-5,"_102":-5},"user","locale","en","socialLinks",[10,29,36,43,50,57,64,71],{"_11":12,"_13":14,"_15":16,"_17":18,"_19":18,"_20":18,"_21":22,"_23":22,"_24":22,"_25":26,"_27":28},"TYPE","EMAIL","SUBJECT","Connect Over Email","DETAIL","Please send us your query and concerns over email.\r\n
yoursupport@gtpl.net","WEB_URL","mailto:yoursupport@gtpl.net","ANDROID_URL","IOS_URL","ANDROID_ICON","https://webapi.gtpl.net/WebSiteImages/SVG/email.svg","IOS_ICON","WEB_ICON","IS_WEB","Y","IS_APP","N",{"_11":30,"_13":31,"_15":32,"_17":33,"_19":34,"_20":34,"_21":35,"_23":35,"_24":35,"_25":26,"_27":28},"WhatsApp","Click to Chat","Chat with us over Whatsapp.
\r\n+91 82000 92000 ","https://wa.me/+918200092000?text=hi","whatsapp://send?text=''&phone=+918200092000","https://webapi.gtpl.net/WebSiteImages/SVG/whatsapp.svg",{"_11":37,"_13":38,"_15":39,"_17":40,"_19":41,"_20":40,"_21":42,"_23":42,"_24":42,"_25":26,"_27":28},"Facebook","Follow us on Facebook","Follow us on Facebook for more updates.","https://www.facebook.com/GTPLHathwayLimited","fb://page/GTPLHathwayLimited","https://webapi.gtpl.net/WebSiteImages/SVG/facebook.svg",{"_11":44,"_13":45,"_15":46,"_17":47,"_19":48,"_20":47,"_21":49,"_23":49,"_24":49,"_25":26,"_27":28},"Instagram","Follow us on Instagram","Get the latest updates by following us on Instagram.","https://www.instagram.com/gtpl_entertain/","instagram://user?username=gtpl_entertain/","https://webapi.gtpl.net/WebSiteImages/SVG/instagram.svg",{"_11":51,"_13":52,"_15":53,"_17":54,"_19":55,"_20":55,"_21":56,"_23":56,"_24":56,"_25":26,"_27":28},"Twitter","Follow us on Twitter","Follow us on Twitter to stay up to date.","https://twitter.com/GTPLHathwayLtd","twitter://user?screen_name=GTPLHathwayLtd","https://webapi.gtpl.net/WebSiteImages/SVG/twitter.svg",{"_11":58,"_13":59,"_15":60,"_17":61,"_19":62,"_20":62,"_21":63,"_23":63,"_24":63,"_25":26,"_27":28},"Linkedin","Follow us on LinkedIn","Stay connected by following us on LinkedIn.","https://in.linkedin.com/company/gtpl-hathway/","linkedin://user?screen_name=/gtpl-hathway/","https://webapi.gtpl.net/WebSiteImages/SVG/linkedin.svg",{"_11":65,"_13":66,"_15":67,"_17":68,"_19":69,"_20":69,"_21":70,"_23":70,"_24":70,"_25":26,"_27":28},"Youtube","Follow us on Youtube","Follow us on Youtube for more updates.","https://www.youtube.com/@GTPLHATHWAY","vnd.youtube://channel/@GTPLHATHWAY","https://webapi.gtpl.net/WebSiteImages/SVG/youtube.svg",{"_11":72,"_13":73,"_15":74,"_17":75,"_19":76,"_20":77,"_21":78,"_23":78,"_24":78,"_25":26,"_27":28},"Call","Call Now","Connect directly over call for your query and concerns.
\r\n+91 97276 33633","tel:+919727633633","tel:${+919727633633}","telprompt:${+919727633633}","https://webapi.gtpl.net/WebSiteImages/SVG/phone-call.svg","address","csrfToken","kah9eC*9#Em$D6wFlj7#110jWKe2ISjD.td3bLJWiP-b-DAdA6tPh2Qo2FUtRnn0jQGD7txto_RM=","ENV",{"_84":85,"_86":87,"_88":-7,"_89":90,"_91":92,"_93":94,"_95":96,"_97":98,"_99":100},"MODE","production","ALLOW_INDEXING","true","SENTRY_DSN","GOOGLE_TAG_ID","G-L150RPXK5J","GOOGLE_TAG_MANAGER_ID","GTM-5JCLDVH","MICROSOFT_CLARITY_ID","n5ac8bjnma","CHATBOT_ID","x1660890747942","MOENGAGE_APP_ID","8HD8DQKH3EJTI69EC07EWSNJ","MOENGAGE_ENV","LIVE","flashMessage","trackEvent","routes/_user+/faq",{"_105":106,"_274":275},"faqs",[107,120,124,128,132,136,140,144,148,152,156,160,164,168,172,176,180,184,188,192,196,201,204,207,210,213,216,219,222,225,228,231,234,237,240,243,246,249,252,255,258,262,266,270],{"_108":109,"_110":111,"_13":112,"_113":111,"_114":115,"_116":117,"_118":-5,"_119":109},"CATEGORY_LEVEL",1,"CATEGORY","BROADBAND","Account Related","FAQ_TYPE","FAQ_QUE","How to find Account ID or user ID?","FAQ_ANS","

","HEADER_IMG","SORT_ORDER",{"_108":109,"_110":111,"_13":112,"_113":111,"_114":121,"_116":122,"_118":-5,"_119":123},"How to Change/Update my RMN?","

Call our Customer care at 91-97276-33633 and request updating your Registered Mobile number by providing all the requisite details.

",2,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":125,"_116":126,"_118":-5,"_119":127},"I have forgotten the password for self-care platform, what do I do to Now?","

You can login to your GTPL account using OTP. You may also reset the password by clicking “Forgot Password” and following instructions to reset the same.

",3,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":129,"_116":130,"_118":-5,"_119":131},"How to check current plan details, or due dates for next renewal?","

",4,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":133,"_116":134,"_118":-5,"_119":135},"How to renew my existing plan?","

Login to your account via GTPL Website or\r\n GTPL App and request renewal. You may also call Customer care at +91-97276-33633 and register your renewal request.

",5,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":137,"_116":138,"_118":-5,"_119":139},"How to download receipt/invoice for paid bills?","

Login to your account via GTPL Website or\r\n GTPL App and you will be able to download bills and receipts in the Bills and Payments section of the menu.

",6,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":141,"_116":142,"_118":-5,"_119":143},"How to view the payment history?","

Login to your account via GTPL Website or\r\n GTPL App and you will be able to see payment history in the Bills and Payments section of the menu.

",7,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":145,"_116":146,"_118":-5,"_119":147},"What are the different ways to make payments?","

You can make payments by

\r\n

Through GTPL’s Bot via WhatsApp by sending “Hi” to +91-82000-92000

\r\n",8,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":149,"_116":150,"_118":-5,"_119":151},"What are the different plans available at GTPL?","

We have different plans available based on Speed and validity options. For more details, visit our page:click here\r\n

",9,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":153,"_116":154,"_118":-5,"_119":155},"I want to refer my friend for the broadband connection, what would be the benefit I would get?","

On successful activation of a referred Subscriber by GTPL, the Subscriber who has referred such Prospective Subscriber, shall get an extension of 15 days in the plan opted by such Subscriber. Know more about terms and conditions here:link

",10,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":157,"_116":158,"_118":-5,"_119":159},"I want to refer my friend for the new broadband connection, how I can do so?","

Referring a Friend is a simple and easy process which can be done through this link: \r\nclick here and our customer care team would follow up with you in next 48 hours.\r\n

",11,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":161,"_116":162,"_118":-5,"_119":163},"What is FTTH?","

FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.

",12,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":165,"_116":166,"_118":-5,"_119":167},"What is FUP or Bandwidth Cap?","

Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next billing cycle.

",13,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":169,"_116":170,"_118":-5,"_119":171},"What is 100 Mbps?","

100 Mbps is one of the fastest broadband Internet connection available in India, enabling you to browse the web and upload or download files faster than ever before.

\r\n

\r\nA single user with 100 Mbps internet speeds will be enough for streaming Netflix, Amazon Prime, YouTube TV and other streaming services. It's also enough for online gaming, downloading HD video and photos, and doing basic internet stuff like surfing the web and checking email.

\r\n

",14,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":173,"_116":174,"_118":-5,"_119":175},"Will I get 100 Mbps?","

With our 100 Mbps package, we set you up for the fastest broadband experience.
However, the actual speed that you get depends on the number of devices being used and their configuration.
For the best performance from your broadband package, we recommend a direct ethernet (LAN) cable connection. Minimum requirement for a laptop to deliver 100 Mbps speed:

Multiple users with multiple devices running on 100 Mbps download speeds should still experience fast internet. But you need to consider your bandwidth for handling all that data.

",15,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":177,"_116":178,"_118":-5,"_119":179},"If there are no technical glitches with connectivity, what could be the possible reasons for experiencing slow speed?","

Following could be reasons for experiencing a slow speed:
You may not have renewed your GTPL plan and hence your connection may be in suspended mode.
High-bandwidth consuming applications like torrents could be running simultaneously.
You may have exceeded the storage space on your device.
You may not have cleared your temporary and cache files.
Your device may be affected by a virus.
Your Wi-Fi signals are getting obstructed by concrete walls or radio frequencies of electronic equipment like T.V., Microwave etc.
Your device may not be compatible with the Wi-Router you are using.
Your Wi-Fi Router may be placed in a distant corner of your house and the distance between the router and your device may be too much for the signals to travel without any data loss.

",16,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":181,"_116":182,"_118":-5,"_119":183},"Will I get the speed according to my plan through Wi-Fi?","

Not necessarily. The internet speed is fastest when the device is directly connected to an Ethernet cable.

\r\nThe speed may drop when connected through Wi-Fi due to wireless interference such as walls, radio frequencies from nearby electronic devices or due to incorrect router.

\r\n

",17,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":185,"_116":186,"_118":-5,"_119":187},"The internet speed on Wi-Fi is extremely slow. How do I improve the speed?","

Connect your device to any of the router LAN ports and browse. If your device is not capable of connecting to the router through a wire, try to stay close to the router to get better speed.

",18,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":189,"_116":190,"_118":-5,"_119":191},"How do I buy a new broadband connection?","

You may register your request for new Broadband connection using various modes
GTPL website on GTPL Website
Download GTPL App.
WhatsApp \"Hi\" on 82000-92000.
You may contact GTPL Call Centre at +91-97276-33633
You may visit any of our offices closest to you. To find our office closest to your location Click: link

",19,{"_108":109,"_110":111,"_13":112,"_113":111,"_114":193,"_116":194,"_118":-5,"_119":195},"How can I raise a shifting request?","

Call the Call Centre on +91-97276-33633 and the request will be taken by the service representative.

\r\n

The team will do a feasibility check for the location and if port is available, then activation will be done.

\r\n

If the address on the proof of address document is not the same as the shifting address, then the customer needs to give a consent on a declaration to the service representative.

\r\n

The process will take 7 to 10 days depending on the type of connection (copper feasible or fiber connection.

\r\n

",20,{"_108":123,"_110":197,"_13":112,"_113":198,"_114":199,"_116":200,"_118":-5,"_119":109},"CABLE TV","CATV","How do I find my Subscriber ID/NUID?","

Login to your account via GTPL Website or GTPL App and your device details will be visible on the app. You can also find your NUID details by pressing Home/Menu Button on your Remote, going to Settings or Diagnostics and look for your subscriber ID/NUID. Alternatively, watch the videos on linkhttps://www.youtube.com/watch?v=IDkIRyRfiRA to find your subscriber ID/NUID.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":202,"_116":203,"_118":-5,"_119":123},"How do I Change/Update my Registered Mobile number?","

\r\nYou can update your number by logging into your account using GTPL Website or GTPL App.You may also call our customer care at +91-97276-33633 and request an update of your Registered Mobile number.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":205,"_116":206,"_118":-5,"_119":127},"I have forgotten the password for self-care platform, what should I do now?","

You can login to your GTPL account using OTP. You may also reset the password by clicking \"Forgot Password\" and following instructions to reset the same.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":208,"_116":209,"_118":-5,"_119":131},"I am going out of town for a longer period. How do I temporarily suspend services on my Account?","

You may submit a written request for suspension to your GTPL Cable Operator at least 15 days prior to the desired suspension date. You may ask for suspension of your services for a minimum period of 1 month. You may also contact GTPL Customer Care on +91-97276-33633 or send an email to yoursupport@gtpl.net to register your request.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":211,"_116":212,"_118":-5,"_119":135},"How to resume my Suspended Account?","

You may submit a written request for resumption of services to your GTPL Cable Operator and the services shall resume within 3 days (72 hours). In case your services have been suspended for less than 3 months you may be charged Rs.25 as restoration fees. In case services have remained suspended continuously for more than 3 months, you may be charged Rs.100 as reactivation fee. If you have taken the STB under the Rental Scheme, GTPL shall charge the rental amount of STB during the period of temporary suspension.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":214,"_116":215,"_118":-5,"_119":139},"What is a Set Top Box?","

Set Top Box (STB) means a device, which is connected to a television set at the subscribers' premises, and which allows a subscriber to view encrypted channels of his choice on payment. The basic function of the Set Top Box is to decrypt the signals of those channels which the subscriber has been authorized by Multi System Operator (GTPL) to receive digital signals of channels for viewing on television sets.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":217,"_116":218,"_118":-5,"_119":143},"Will the Set Top box allow free to air channels to be received on the Television set? Does one require a STB top box to view only Free to Air Channels?","

A Set Top Box is compulsorily required to view any Channels as mandated by the Regulations released by Telecom Regulatory Authority of India (TRAI) from time to time.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":220,"_116":221,"_118":-5,"_119":147},"Where and from whom can I get a Set Top Box?","

You may contact us by sending \"Hi\" on +91-82000-92000 on WhatsApp and register your request. You may raise a request for new connection via GTPL website or by downloading GTPL App. You may also get in touch with your nearest GTPL Cable Operator.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":223,"_116":224,"_118":-5,"_119":151},"What are the Schemes for availing GTPL Set Top Box.","

We have exciting set top box subscription schemes for our customers.\r\n

\r\nPlease contact your nearest GTPL Cable Operator or our Customer Care on- CC number 97276-33633 or send an email to yoursupport@gtpl.net or click here to register your request and get information on the latest Schemes.
A subscriber is free to buy outright the set top boxes from GTPL. To check the Outright Purchase Scheme, click here
\r\nA subscriber is also free to get a Set Top Box on a rental basis from GTPL under a Standard Tariff Package prescribed by the Telecom Regulatory Authority or under any alternative tariff package offered by the multi system operator. To check the Rental Scheme Details, click here

\r\n

\r\n",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":226,"_116":227,"_118":-5,"_119":155},"Are there any charges to be paid for installation or activation of the STBs under outright purchase scheme or rental scheme?","

GTPL would charge a one-time installation fee of Rs. 350 (exclusive of taxes) and one time activation fee of Rs. 100 (exclusive of taxes) per STB under specific schemes. For further details, click here. GTPL may offer other schemes at its sole discretion.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":229,"_116":230,"_118":-5,"_119":159},"Is there any warranty for STB Box provided by GTPL?","

The warranty on all STBs is twelve (12) months. No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with.\r\n
\r\n
\r\nWhat is the process to replace/repair STB post warranty period?\r\n

You may contact your Cable operator.
You may also contact GTPL Call Centre at +91-97276-33633

\r\n

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":232,"_116":233,"_118":-5,"_119":163},"What is meant by pay channel'?","

Pay channel\" means a channel which is declared as such by the broadcaster and for which a share of maximum retail price is to be paid to the broadcaster by the distributor of television channels and for which due authorization needs to be obtained from the broadcaster for distribution of such channel to the subscribers.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":235,"_116":236,"_118":-5,"_119":167},"What is a 'free to air channel’?","

Free to air channel\" (FTA Channel) means a channel which is declared as such by the broadcaster and for which no fee is to be paid by the distributor of television channels to the broadcaster for signals of such channel. However, the subscriber may need to pay the applicable Network Capacity Fee for subscribing to such channels.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":238,"_116":239,"_118":-5,"_119":171},"What is NCF (Network Capacity Fee) & how is it charged?","

\r\nThe subscription has two components. One is the Network Capacity Fee (NCF) which is the basic value required to be paid for access to the channels on a distributor's network. The other component is the price of any pay channels. The declaration of Network Capacity Fee (NCF) is without prejudice to the rights and contentions of GTPL Hathway Limited (“GTPL”) and subject to the final adjudication of Writ Petition (Civil) 2879 of 2020; filed before the Hon’ble High Court of Kerala at Ernakulum.
\r\n
\r\n\r\nPrimary box:
\r\n\r\nNetwork Capacity Fee (NCF) payable by a subscriber per Set Top Box is Rs.130 pm excluding taxes for providing up to 200 SD Channels. For providing more than 200 SD channel count the distributor can charge Rs.160 pm excluding taxes. If a subscriber opts for HD channels, then each HD channel will be counted as equal to two SD channels.

\r\n\r\n\r\nSecondary box in Multi-TV Household:
\r\nNCF for the second and subsequent STB in a multi–TV Household is Rs 52 for the first 200 SD channels count and Rs 64 for more than 200 SD channels count. GTPL shall have the right to satisfy itself before treating any connection as a ‘Multi TV household’ and reserves the right to ask such subscribers to furnish relevant documents before offering any discount on NCF for Multi-TV household.\r\n

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":241,"_116":242,"_118":-5,"_119":175},"What are the broadcaster packs available for GTPL subscribers?","

We have channels and packs of all broadcasters* on GTPL platform, such as Star, Sony, Zee, TV 18, Sun TV, ETV etc. Each of the broadcasters has multiple packs of their channels. To know more about all the Broadcaster Bouquets Offered at GTPL click here

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":244,"_116":245,"_118":-5,"_119":179},"What are the FTA Channels available for GTPL subscribers?","

GTPL has curated a selection of FTA channels relevant to each state. To know more about all the FTA Channels offered at GTPL, click here

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":247,"_116":248,"_118":-5,"_119":183},"I want to view only FTA channels. Will I be able to do so for free?","

As per the new pricing regulation, NCF charges of Rs 130.00 per month (excluding taxes) will be applicable even if you opt for FTA channels only. If you opt for > 200 FTA SD channels, then NCF charges of Rs 160.00 pm (excluding taxes) will be applicable.

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":250,"_116":251,"_118":-5,"_119":187},"How do I get a new GTPL Cable TV connection?","

\r\nYou may register your request for new Digital Cable TV connection using various modes

GTPL website on www.gtpl.net
Download GTPL App.
WhatsApp \"Hi\" on +91-82000-92000.
You may contact GTPL Call Centre at +91-97276-33633
You may visit any of our offices closest to you. To find our office closest to your location Click here
You may also contact your nearest GTPL Local Cable Operator.

\r\n

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":253,"_116":254,"_118":-5,"_119":191},"What is GTPL TVKey?","

GTPL TV Key Cloud is a unique, simple, effective and industry-first cloud-based product launched by GTPL in association with Samsung and Nagra. It provides access to linear TV channels directly on your Samsung Smart TV without the need of installing Set-Top-boxes, additional cables or remote controls. What’s more, it does not consume data since channels are not streaming over the internet, they are being delivered to your TV through the cable!

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":256,"_116":257,"_118":-5,"_119":195},"What are the salient features of GTPL TVKey?","

Key features of the GTPL TVKey are :-

\r\nAccess to Linear TV channels without Set-Top-Box.
No additional installation of wires/cables required. All you need is one cable TV wire connected to your TV.
The Samsung TV remote is all you need to access Live TV Channels
Access to 900+ TV Channels on GTPL Platform - you have the flexibility to choose any GTPL recommended pack, any broadcaster bouquet or any a-la-carte channel of your choice.
Access to GTPL Live TV on your mobile device through GTPL App*

",{"_108":123,"_110":197,"_13":112,"_113":198,"_114":259,"_116":260,"_118":-5,"_119":261},"Is GTPL TVKey available with all Samsung Smart TVs","GTPL TV Key is currently available on the Samsung Smart TVs launched in 2023. The list of current compatible models is available on the link link

\r\nWe are working towards including other Samsung TV models constantly and the list will be modified as when and when available on the link above.\r\n",21,{"_108":123,"_110":197,"_13":112,"_113":198,"_114":263,"_116":264,"_118":-5,"_119":265},"Do I need data to watch Linear TV Channels?","

The channels are delivered through the cable attached to the Smart TV. Data requirement is very minimal needed only for the decryption of channels. So you can enjoy better quality of live channels without streaming data.

",22,{"_108":123,"_110":197,"_13":112,"_113":198,"_114":267,"_116":268,"_118":-5,"_119":269},"What is Buy One Get One offer with the GTPL TVKey?","

With the Buy One Get One offer, customers subscribing to the GTPL TV Key Cloud service will get 2 months of GTPL Live TV subscription at the cost of 1 month. This offer is valid for both new customers applying for GTPL TV Key Cloud or existing GTPL Cable TV customers registering for GTPL TV Key Cloud. This offer is applicable along-with all available GTPL Recommended Packs in respective states.

",23,{"_108":123,"_110":197,"_13":112,"_113":198,"_114":271,"_116":272,"_118":-5,"_119":273},"Where are the GTPL TV Key Cloud Services available?","

The GTPL TVKey Services are currently available across India in multiple states:\r\n

West India - Gujarat, Maharashtra, Rajasthan, Goa, Madhya Pradesh
North India – Delhi, Himachal Pradesh, Haryana, Uttar Pradesh, Uttarakhand
Eastern India – Assam, Tripura, Meghalaya, Manipur, Nagaland
South India – Andhra Pradesh, Telangana, Tamil Nadu, Puducherry, Karnataka

\r\nWe will get in touch with you to confirm your address and services will be delivered based on feasibility in your area.

",24,"tabs",[111,197],"actionData","errors"]

Frequently Asked Questions

How to find Account ID or user ID?

How to Change/Update my RMN?

I have forgotten the password for self-care platform, what do I do to Now?

How to check current plan details, or due dates for next renewal?

How to renew my existing plan?

How to download receipt/invoice for paid bills?

How to view the payment history?

What are the different ways to make payments?

What are the different plans available at GTPL?

I want to refer my friend for the broadband connection, what would be the benefit I would get?

I want to refer my friend for the new broadband connection, how I can do so?

What is FTTH?

What is FUP or Bandwidth Cap?

What is 100 Mbps?

Will I get 100 Mbps?

If there are no technical glitches with connectivity, what could be the possible reasons for experiencing slow speed?

Will I get the speed according to my plan through Wi-Fi?

The internet speed on Wi-Fi is extremely slow. How do I improve the speed?

How do I buy a new broadband connection?

How can I raise a shifting request?