Set Top Box Trouble Shooting

  • Reasone : Channel Unavailable in particular package
  • Solution : Check package details
  • Solution : After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.
  • Reasone : Battery cell dead
  • Solution : Change battery Cell
  • Reasone : Remote dead
  • Solution : Purchase new remote
  • Reasone : Set top box getting ready for working
  • Solution : Reboot STB
  • Reasone : First time set top box operation
  • Solution : Reboot STB
  • Reasone : Set top box getting ready for working
  • Solution : Remove all favorite channels and Reboot STB
  • Solution : After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.
  • Reasone : Cable unplugged with set top box
  • Solution : Reboot STB
  • Reasone : : Cable cut down OR Junction problem / electrical problem
  • Solution : Check cable connection or After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.
  • Reasone : Smartcard not inserted properly.
  • Solution : Remove card & reinsert it or Card shall be up side downward OR Press card for proper adjustment.
  • Solution : After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.
  • Solution : After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.
  • Reasone : RF cable not connected properly or loose/damaged.
  • Solution : Check RF cable and reinsert RF cable properly.
  • Solution : After all process, facing same issue then call to customer care : Toll free - 1800-419-0419 | Toll No : 9727-633-633 and book complain.