While the preferred connectivity from Set top box to TV set should be with the HDMI cable supplied along with the Set top box, Customers can also use an AV cable to connect GTPL Genie to their TV set.
You need to subscribe separately for an Internet/Broadband connection to view content on OTT applications. In case you do not have an existing Internet/Broadband connection, you may buy the same from GTPL https://www.gtpl.net/broadbandplan or any other service provider. The GTPL Genie Set top box can be configured on any service provider's Internet/broadband connection. You may also use internet connectivity using hotspot from your mobile internet subscription.
Your subscription cannot be changed during the subscription period. In case you want to upgrade/downgrade the subscription plan, you can opt for a change only at your renewal date. The revised plan would be applicable from the renewal date for the entire subscription period.
The prices and composition of channels and OTT applications varies for different markets as well as validity. Please click on https://selfcare.gtpl.net/gtpl_genie.aspx to explore.
Yes, you will have to login to individual OTT applications. For the applications that are part of the GTPL Genie subscription plan, you should register/login with the same mobile number that you have used to subscribe to GTPL Genie. For any other applications that you wish to download and use, you may use any mode to login.
GTPL Genie subscription plan comes bundled with subscription to multiple OTT applications as well as Live TV channels. Please click on (Genie selfcare page link) to explore.
If you are subscribed to GTPL Cable services directly from " GTPL Hathway Ltd", contact your Local GTPL office to upgrade.
If you are subscribed to GTPL cable services through a cable operator, please get in touch with your operator to upgrade.
Yes. As an introductory offer, we are offering the set top box on a right-to-use basis for Rs.1999.
You can connect one device at a time besides the Bluetooth remote to the GTPL Genie Set top box.
The Google voice-assistant feature is inbuilt and can be used using the remote control by pressing the relevant button. The feature enables you to search for content across all applications and the web.
The GTPL Genie STB is currently available in 6 states, viz. Gujarat, Rajasthan, Maharashtra, Goa, Andhra Pradesh & Telangana. It will be available across our other markets soon.
The prices for GTPL Genie subscription plans vary as per channels and applications forming part of the bundle. Details are available on https://selfcare.gtpl.net/GTPL_Genie.aspx
We have curated the OTT applications based on preferences on the basis of first language spoken in each of the States. These applications may also be available for subscription separately.
The GTPL Genie subscription plan is offered as a bundle with a minimum validity which has to be selected by you at the time of purchase. You will not be able to change the subscription plan during the validity of the plan. However, you may choose to migrate to HD/SD set top box at any time.
Yes. The GTPL Genie STB comes with a one-year warranty against manufacturing defects.
The Cable TV and OTT services will be activated by the service engineer at the time of installation.
In case you have already redeemed/ subscribed for an OTT application, you may contact the respective OTT application. In case you are facing an issue in redeeming/subscribing to an OTT application provided to you as part of the GTPL Genie subscription plan, please contact the GTPL call centre.
For any application which is part of the GTPL Genie subscription plan subscribed by you, you may contact the GTPL call centre and we will resend the credentials for that application.
In case you are a direct customer of GTPL Hathway you may renew your subscription or buy additional services online or through the GTPL App. We are constantly working to improve the options available to you to make payments or interact with us through various modes. In case you have subscribed to GTPL Genie through one of our affiliates, you may contact the affiliate to renew or buy additional services.