Step-2 Escalation Matrix - Cable TV Nodal Officer

For redressal of grievances of those subscriber who are not satisfied with the redressal at the customer support (step 1) level. you can contact your nodal officer with Service Ticket Number issued at customer support from Monday-Friday, between 10.30 AM to 6.30 PM.

Step-2 Escalation Matrix - Broadband Appellate Authority

For redressal of grievances of those subscriber who are not satisfied with the redressal at the customer support (step 1) level. you can contact your Appellate Authority with Service Ticket Number issued at customer support from Monday-Friday, between 10.30 AM to 6.30 PM.